FAQs

Find quick and clear answers to the most common questions about our products, services, installation, and support—so you can move forward with confidence.

For Company
Do you have your own factory?

Yes, we have a modern factory building of 6400m² and a 5800 m² office building.

What are the advantages of Feifan Amusement Equipment Co., Ltd. in the industry?

We have over 12000 square meters factory and office building,and we can provide customized service,like customize the size, shape, and design to match your brand’s needs,and our products are all in high quality with good price.

OEM & ODM
What certifications do your custom products have?

Our products meet international standards such as ISO, CE, GS, and more.

 

Can you match my brand’s color scheme and logo?

Absolutely! We offer full branding customization across the entire equipment.

Do you offer 3D renderings before production?

Yes, every custom project includes full 3D visualization before final approval.

 

How long is the the production time of customized themes?

It depends on the size and design of the projects , it takes about 15-45 days.

What are the customized services?

We can provide customized service ofclients demands ,include theme customization, function customization, LOGO ,IP, size etc.

Is installation included in your service?

We provide clear manuals, video guides, and can assist remotely or on-site.

Do I need to meet a minimum order quantity for customization?

Not necessarily—we support flexible MOQs based on project size.

Can I customize based on my own layout or concept?

Yes, just send us your venuedrawing or demanding, and we’ll design around it.

What is the average lead time for a custom project?

Usually 30–45 days after design confirmation, depending on scale.

Can I mix different play modules in one design?

Yes, we often integrate slides, rope nets, trampolines, and more in one layout.

Theme park
Do you have your own factory?

Yes, We have our own indoor children's playground production factory.Technical exchanges more convenient and faster.we can produce new product for you.

Is the playground safe to play?

Yes. For the mental parts, there will be soft PVC pipes covering around them to protect kids from being hurt.As for the plastic parts, it's made from one class plastic materials.

How is the quality of the playground?

All of the playgrounds are produced strictly with EU standards.
Here we have skilled and experienced technicians working for us. 
Some of the advanced machines are imported from Germany. 
Besides, we have Quality Control System that ensures the high-quality of the products.

Is it difficult to install? Do you have installation manual? Or do you send professional workers over to help install the playground?

For the small playground, it's easy to install,customer can install by themself.
The installation manual will be sent together with the goods.
If you found it difficult to install,asked us for help.Both online installation and on-site installation are available.

Can theplayground be customized?

Yes. Please send us a CAD file or a simple drawing of your play area with precise dimensions,and let us know the budget, theme and so on.

Schools Educational Institutions
Can you provide educational-themed playgrounds?

Yes, we create learning-based play concepts, such as alphabet walls, math games, and science-themed playgrounds.

How much space is required for installation?

We provide flexible designs that fit both small courtyards and large campus grounds, fully optimized for your available area.

Can equipment be used for both play and sports training?

Yes, we design multi-functional equipment that combines entertainment with physical exercise, suitable for PE classes and free play.

What is the lifespan of your equipment?

With regular maintenance, our school playground equipment can last 8–10 years or more.

Are your playgrounds safe for schoolchildren?

Yes, all our products are manufactured with international safety certifications (EN, ASTM, CE, etc.), using non-toxic and eco-friendly materials

How long does installation take?

Most school projects are completed within 3–6 weeks, depending on size and complexity.

Do you provide maintenance after installation?

Yes, we offer long-term after-sales service, including maintenance, spare parts, and technical support.

Can the equipment be customized for different age groups?

Absolutely. We design separate play areas for kindergarten, primary, and middle school students, ensuring age-appropriate safety and play value.

Shopping MallsRetail Centers
Can you design amusement equipment based on our mall’s theme?

Yes, we specialize in theme customization, from ocean and jungle to branded concepts that match your retail center’s identity.

What safety standards do your products meet?

All our equipment complies with international safety certifications (EN, ASTM, CE, etc.) and uses eco-friendly, non-toxic materials.

How do your amusement areas benefit shopping malls?

They attract more families, increase dwell time, boost customer loyalty, and enhance overall mall revenue.

What is the warranty period?

We offer a 1–3 year warranty depending on the product type, along with lifetime technical support.

Can we start with a small play zone and expand later?

Absolutely. Our modular design allows you to upgrade and expand easily as your mall grows.

How do you handle after-sales service?

We provide long-term maintenance, spare parts supply, and technical support to ensure continuous operation.

Do you provide installation services abroad?

Yes, we offer on-site installation guidance, and in many regions we provide professional installation teams.

How much space is required to set up an indoor playground?

Our equipment is highly flexible and can be customized for both large atriums and compact spaces as small as 50–100 m².

How long does it take to complete a project?

Depending on project size, design and production usually take 4–8 weeks, followed by delivery and installation.

What is the typical lifespan of your equipment?

With proper maintenance, our equipment can last 8–10 years or more.

For Customization
What are the customized services?

We can provide customized service of clients demands ,include theme customization, function customization, LOGO ,IP etc.

How long is the the production time of customized themes?

It depends on the size and design of the projects , it takes about 15-45 days.

How to calculate the customized price?

For small projects, the price is usually between 600-800RMB/m ².

For the site is over 6 meters with many decorations,the price ranges from 800-1200RMB/m ².

Indoor Playgrounds Trampoline Parks
Can you design different zones for different age groups?

Yes, we create separate play zones for toddlers, children, and teenagers to ensure safety and maximize engagement.

Do you provide international installation and after-sales support?

Yes, we offer on-site installation guidance, professional teams in many regions, and long-term after-sales services worldwide.

Can I upgrade or expand my playground/trampoline park in the future?

Absolutely. Our modular design allows you to expand or reconfigure easily to meet future business needs.

What is the lifespan of the equipment?

With proper maintenance, our indoor playground and trampoline equipment can last 8–10 years or more.

How long does it take to complete a project?

Depending on project size, it typically takes 4–10 weeks from design to delivery and installation.

How do you ensure safety in trampoline parks?

Our equipment is designed with soft padding, safety nets, and international certifications, and we provide operational safety guidelines for daily use.

What is the minimum space required for an indoor playground or trampoline park?

Indoor playgrounds can start from 50–100 m², while trampoline parks generally require at least 300 m² for a functional layout.

For Products
What are the main materials of indoor playground? Is it safe and environmentally friendly?

The main products are made of durable materials, including plastic, PVC, PU, galvanized pipe, wood, PE foam, to ensure a lasting and safe game experience. All materials are in line with international environmental standards.

What are the mainly themes of indoor playground ?

Various themes including space series, forest series, macaroon series, ocean series, candy series, etc

How many square meters should we have to start an indoor playground ?

As usual,It is around in 50-500 square meters,For a large commercial center , it is about 500-2000 square meters.

For Shipping
What is the shipping way of your products ?

The shipping way is mainly in sea freight, small products by express delivery and air .

8 - FEI FAN

Get in touch

Let’s Build Your Dream Indoor Playground Together

Thank you for your interest in our products and services!

We’re dedicated to providing you with the best possible support and solutions for your needs.

Please enter your name not exceed 100 characters
The email format is not correct or exceed 100 characters, Please reenter!
Please enter a valid phone number!
Please enter your field_952 not exceed 150 characters
Please enter your content not exceed 3000 characters
Contact customer service

How can we help?

Hi,

We value your needs and feedback. For any inquiries, contact us—we're here to help with expert support. Fill in the details below, and our team will get back to you promptly.

×
Please enter your name not exceed 100 characters
The email format is not correct or exceed 100 characters, Please reenter!
Please enter a valid phone number!
Please enter your field_952 not exceed 150 characters
Please enter your content not exceed 3000 characters

Get a free quote

Hi,

If you are interested in our products/custom services or have any questions, please let us know so that we can better assist you.

×
Please enter your name not exceed 100 characters
The email format is not correct or exceed 100 characters, Please reenter!
Please enter a valid phone number!
Please enter your field_952 not exceed 150 characters
Please enter your content not exceed 3000 characters

Send my request

Hi,

We value your needs and feedback. For any inquiries, contact us—we're here to help with expert support. Fill in the details below, and our team will get back to you promptly.

×
Please enter your name not exceed 100 characters
The email format is not correct or exceed 100 characters, Please reenter!
Please enter a valid phone number!
Please enter your field_952 not exceed 150 characters
Please enter your content not exceed 3000 characters